Managing Remote Employees Training

Class Duration: 7 hours

Managing remote employees can prove rewarding, liberating and fulfilling, or you can feel like an empty nest parent whose kids don’t stay in touch.

Building teamwork, trust and trackability are three cornerstones of effective remote management of virtual employees. Learn how to build credibility and confidence with a virtual workforce.

Training Class Goals

Micro-managing vs. micro-monitoring.
Often, the difference between resentment and resilience occurs in the subtleties of remote employee management. If virtual employees feel “Big Brother” is watching, they will naturally tend to become defensive. On the other hand, if they feel supported and know they have a safety net, positive results are likely to follow. This class will help managers learn how to:

Motivate remote employees
Create an accountability system
Understand the different communication needs
Create a tightly-knit team that stays connected and productive

Prerequisites

There are no requirements to attend this class

Leading a remote team

Setting the vision – how to communicate the team vision and keep employees focused on it in their work efforts.
Creating expectations – how to clearly communicate and set performance and team expectations to ensure employees move toward common objectives correctly.
Communicating WIIFMs – drive employees toward goals by communicating the benefits to them “what’s in it for me.”

Communication

Quantity and quality – increased communication needed with remote employees
Communication vehicles – the different ways to communicate with a distributed workforce and when and how to use them
Picking the appropriate option for different situations
How and when to have team meetings
Accessibility – establishing your credibility through commitments, guidance, and owning decisions

Micro-Monitoring vs. Micro-Managing

Creating and using tools to enable employees to manage themselves and track their own performance
Increasing responsibility to decrease management time
Setting goals – how to engage employees in their own development
Managing to expectations
Monitoring tools
What can be monitored & how to monitor
What can be managed & how to manage

Development of remote employees

Training – methods for training remote employees, when to use each
Skill vs. talent training
On-going mentoring – development as a continuous process
Reactionary vs. proactive
Socratic coaching
How to give good feedback
Performance reviews and feedback – frequency, how to conduct and communicate, evaluating team
Identifying skills vs talent performance

Motivating remote employees

Creating leaders and building ownership
Empowering employees – enabling employees by giving them decision opportunities.
Turning work into play
Ways to reward a virtual team
No vs. low vs. high cost options
Public vs. private reward systems