Dealing with Difficult People and Situations

communication

Dealing with Difficult People and Situations

Class Duration: 7 hours

Difficult people and situations are unproductive and can throw you off the purpose of your meeting, project or discussion. This course is for anyone who would like to equip themselves to address these people/situations. You will learn how to address and deal with different types of difficult people/personalities that impede progress in a discussion, meeting, project or relationships.

Have you experienced frustration when:

  • Talking with a person who becomes oppositional, snippy, or an “expert” no matter the topic?
  • Confronted with a difficult person or situation and you realize you’re not equipped to deal with it?

These situations are unproductive and can throw you off the purpose of your meeting, project, or discussion, much less be embarrassing. Often, people with difficult personalities /behaviors derive attention and enjoy stirring the pot, which gives them a short-term power advantage. Sometimes though, they are not consciously intending to cause upset, slow down a project, or stir the pot. Instead, they are just who they are having learned these behaviors per previous role models. But, do we make them aware of this difficult behavior? Or, do we work to temper the moment in order to be productive? Receive answers to these questions and more in this course.

This course is for anyone who would like to equip themselves to address these people/situations. Your experienced instructor will address different types of difficult people/personalities that impede progress in a discussion, meeting, project or relationship and how to deal with them.

Training Class Goal

In this class you will walk away with important how to’s like:

  • A keen awareness and better understanding of others difficult behavior
  • Tools to temper and diffuse tough situations you encounter
  • Concrete skills to neutralize or re-direct someone’s inappropriate behavior
  • Steps for engaging in discussion with a difficult person to realize and shed an inappropriate behavior

Prerequisites

None – this class is useful for anyone who wants to improve their communication skills and learn to deal with difficult people and situations.

Topic Covered

  • Review of constructive verbal and non-verbal communication
  • Participants share the difficult types they encounter
  • Why these difficult people/personalities are what they are
  • Present researched difficult types and solutions
  • How to deal with each difficult type
  • Live practice dealing with difficult types and feedback
  • Action plan to address current difficult types you experience
  • Instructor coaching on your action plan

Our instructors are based in Arizona and Colorado, but can travel to any location outside of those states.