Managing in a Technical Environment Training

Class Duration: 7 hours

Managing a team of technical employees can be different than managing a team with different focus. You need to know how to hold them accountable, how to encourage the right communication, how to keep them motivated and engaged, and how to ensure they are productive. This course covers those techniques that technical managers need to ensure their team’s success.

Training Class Goals

The keys to successfully managing IT employees
Laying a foundation to keep technical employees on track
Apply effective coaching and feedback strategies that produce results
Communication techniques for managers and their teams
Ways to motivate a technical team
Learn how to interview and hire the best candidates for your technical team

Prerequisites

There are no requirements to attend this class.

The 6 keys to successfully managing IT employee

Behaviors that make a great manager and those to avoid

Key focus areas of a manager

Laying the foundation – how to keep IT workers on track without being a micro manager

Creating accountability
Laying the clear path with Purpose and Expectations for your IT teams
How to track and measure IT performance for both KPIs and behavioral needs
Setting SMART Goals to track and measure employee performance
Performance planning & reviews

Communication techniques for IT Managers

Identifying issues
Establishing credibility
Meeting techniques – how to keep meetings on track while keeping IT staff engaged
Observation Skills – identifying behavior issues before they escalate